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Terms of Service

Last Updated: November 1, 2023

1. Acceptance of Terms

Welcome to Abbi Cipogi Car Rentals. These Terms of Service ("Terms") govern your access to and use of our website, services, and applications (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services.

2. Eligibility

To use our Services, you must be at least 21 years old and possess a valid driver's license that has been held for at least one year. Depending on the vehicle type, additional age restrictions may apply.

You must also meet our insurance requirements and have a valid credit card in your name for the security deposit.

3. Rental Agreement

Each car rental is subject to a Rental Agreement that will be provided to you at the time of booking or pickup. The Rental Agreement includes specific terms related to your rental, including rental period, fees, insurance coverage, and vehicle usage restrictions.

In the event of any conflict between these Terms and the Rental Agreement, the terms of the Rental Agreement shall prevail.

4. Reservations and Cancellations

4.1 Reservations

Reservations can be made through our website, by phone, or in person at our office. A valid credit card is required to secure a reservation.

We make every effort to ensure the vehicle you reserved is available at the time of pickup. However, if your reserved vehicle becomes unavailable due to unforeseen circumstances, we may provide you with a similar or upgraded vehicle at no additional cost, or provide a full refund.

4.2 Cancellations

Cancellation policies vary based on the rental package and vehicle type. Generally, the following applies:

  • Cancellations made more than 48 hours before the scheduled pickup time: Full refund
  • Cancellations made between 48 and 24 hours before the scheduled pickup time: 50% refund
  • Cancellations made less than 24 hours before the scheduled pickup time: No refund

Specific cancellation terms will be provided during the booking process.

4.3 No-Shows

If you fail to pick up your vehicle at the scheduled time without notifying us, it will be considered a no-show, and no refund will be provided.

5. Payments and Fees

5.1 Rental Charges

The total rental charge includes the base rental rate, applicable taxes, insurance, and any optional add-ons or services you select.

5.2 Security Deposit

A security deposit is required at the time of pickup. The amount varies based on the vehicle type and rental duration. The deposit will be refunded within 7-10 business days after the vehicle is returned, subject to any applicable deductions for damages, fuel, late returns, or other charges.

5.3 Additional Charges

Additional charges may apply for:

  • Late returns (charged hourly or daily, depending on the delay)
  • Fuel (if the vehicle is not returned with the same fuel level as at pickup)
  • Exceeding mileage limits
  • Cleaning fees (for excessive dirt or soiling)
  • Traffic or parking violations incurred during the rental period
  • Damages to the vehicle not covered by insurance
  • Lost or damaged keys, accessories, or documents

6. Vehicle Usage

6.1 Authorized Drivers

Only drivers listed on the Rental Agreement are authorized to drive the rental vehicle. All authorized drivers must meet our eligibility requirements and be present at the time of pickup to present their license and sign the Rental Agreement.

6.2 Prohibited Uses

The rental vehicle may not be used for:

  • Any illegal purpose
  • Off-road driving
  • Racing or speed testing
  • Pushing or towing any vehicle, trailer, or other object
  • Carrying passengers or property for hire (taxi, rideshare, etc.)
  • Driving under the influence of alcohol, drugs, or other intoxicants
  • Transporting hazardous materials
  • Driving outside of Singapore without prior written permission

6.3 Maintenance and Care

You are responsible for the proper use and care of the vehicle during the rental period. This includes:

  • Checking and maintaining proper oil and fluid levels
  • Ensuring proper tire inflation
  • Observing dashboard warning lights and taking appropriate action
  • Securing the vehicle when not in use
  • Using appropriate fuel type as specified for the vehicle

If you notice any issues with the vehicle, please contact us immediately.

7. Insurance and Liability

7.1 Basic Insurance Coverage

All rentals include basic insurance coverage with a deductible, the amount of which will be specified in your Rental Agreement.

7.2 Optional Coverage

Additional insurance options may be available to reduce or eliminate the deductible or to provide additional coverage. These options will be offered during the booking process or at the time of pickup.

7.3 Exclusions

Insurance coverage does not apply in cases of:

  • Violation of the terms of the Rental Agreement
  • Driving under the influence of alcohol, drugs, or other intoxicants
  • Use of the vehicle by an unauthorized driver
  • Deliberate damage
  • Damages to the undercarriage, interior, or roof of the vehicle
  • Loss or damage to personal belongings inside the vehicle

7.4 Accidents and Theft

In the event of an accident, theft, or damage to the vehicle, you must:

  • Notify the police immediately (for accidents with injuries, theft, or significant damage)
  • Contact us as soon as possible
  • Obtain the names, addresses, phone numbers, and license plate numbers of all parties involved
  • Obtain the names and contact information of any witnesses
  • Do not admit fault or liability
  • Complete an accident report form

8. Vehicle Return

You are required to return the vehicle on the date, time, and location specified in the Rental Agreement. The vehicle should be returned in the same condition as when it was rented, except for normal wear and tear.

If you need to extend your rental period, please contact us at least 24 hours before your scheduled return time. Extension approval is subject to vehicle availability and may incur additional charges.

Late returns without prior approval will incur additional charges as specified in the Rental Agreement.

9. Website Usage

9.1 Account Registration

Some features of our website may require you to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

9.2 User Responsibilities

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use of your account

9.3 Prohibited Activities

When using our website, you agree not to:

  • Violate any applicable laws or regulations
  • Infringe on the rights of others
  • Attempt to gain unauthorized access to any part of our website or systems
  • Interfere with the proper working of our website
  • Use our website for any harmful, fraudulent, or deceptive purpose
  • Transmit any viruses, malware, or other malicious code

10. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Abbi Cipogi Car Rentals or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website without our prior written consent.

11. Limitation of Liability

To the fullest extent permitted by law, Abbi Cipogi Car Rentals shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses, resulting from:

  • Your use or inability to use our Services
  • Any unauthorized access to or use of our servers and/or any personal information stored therein
  • Any interruption or cessation of transmission to or from our website
  • Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our website

12. Indemnification

You agree to defend, indemnify, and hold harmless Abbi Cipogi Car Rentals, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Services.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Singapore, without giving effect to any choice or conflict of law provision or rule.

14. Changes to Terms

We may revise and update these Terms from time to time at our sole discretion. All changes are effective immediately when we post them.

Your continued use of the Services following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.

15. Contact Us

If you have any questions about these Terms, please contact us at:

Abbi Cipogi Car Rentals
25 Changi South Street 1
Singapore 486059
[email protected]
+65 6789 1234
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