Privacy Policy

1. Introduction

At Abbi Cipogi Car Rentals ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

By accessing or using our website and services, you consent to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.

2. Information We Collect

We may collect several types of information from and about users of our website, including:

2.1 Personal Information

Personal information is information that identifies you as an individual. We may collect the following personal information:

• Contact information (such as name, email address, phone number, and postal address)
• Identification information (such as driver's license, passport details, or national ID)
• Payment information (such as credit card details or bank account information)
• Rental preferences and history
• Customer service inquiries and communication history

2.2 Non-Personal Information

We may also collect non-personal information about your interactions with our website, including:

• Browser and device information
• IP address
• Operating system
• Pages visited and links clicked
• Time spent on our website
• Referring website or source

3. How We Collect Information

We collect information through various methods, including:

• Direct interactions when you provide information to us by filling out forms, creating an account, or communicating with us
• Automated technologies, such as cookies and similar tracking technologies
• Third-party sources, such as business partners, social media platforms (if you link your account), and other third parties

4. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and managing your car rental reservation
• Verifying your identity and eligibility to rent a vehicle
• Processing payments and refunds
• Communicating with you about your reservation or inquiries
• Sending you marketing communications (if you have opted in)
• Improving our website and services
• Conducting analytics and research
• Detecting and preventing fraud or other illegal activities
• Complying with legal obligations

5. Disclosure of Your Information

We may disclose your personal information to:

• Our subsidiaries and affiliates
• Service providers who perform services on our behalf
• Business partners with whom we jointly offer products or services
• Law enforcement agencies, courts, or regulatory bodies when required by law
• A buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, or other sale or transfer of some or all of our assets

We may also disclose aggregated, anonymized information that does not identify individual users.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and to store certain information. Cookies are small text files that are stored on your device when you visit our website.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until you delete them or they expire).

Types of cookies we use:

• Necessary Cookies: Essential for the operation of our website
• Analytical/Performance Cookies: Allow us to recognize and count visitors and analyze how users navigate our website
• Functionality Cookies: Enable us to personalize content and remember your preferences
• Targeting Cookies: Record your visit to our website, the pages you visit, and the links you follow

You can manage your cookie preferences through our Cookie Management Tool or by adjusting your browser settings. For more information, please refer to our Cookie Policy.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to rectify inaccurate or incomplete information
• The right to erasure (the "right to be forgotten")
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent
• The right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

10. Children's Privacy

Our website and services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe we may have collected information about a child, please contact us immediately.

11. International Data Transfers

We operate primarily in Singapore, but we may transfer, store, and process your information in countries other than your own. By using our website and services, you consent to the transfer of your personal information to countries outside your country of residence, which may have different data protection rules than those in your country.

12. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review our Privacy Policy periodically for any changes. Your continued use of our website and services after we post changes to the Privacy Policy means you accept those changes.

13. Contact Us

If you have any questions or concerns about our Privacy Policy or our data practices, please contact us at: